Coquet Shorebase: Terms and Conditions

Bookings by phone or email: 

To check course suitability or availability, please contact us by telephone or e-mail.  The booking will then be confirmed in writing by email or through our online booking system with the course joining details. 

 Your booking is confirmed when we receive your completed booking form by post or email.

Payments:

Payments can be made over the phone by debit or credit card, by cheque, BACs transfer or cash and must be received before the session take place.  We can issue an invoice if preferred

Cancellation by Customer: 

Some courses may require a deposit or payment in advance.  (If a deposit has been paid to purchase items for your course this will be forfeit).

All cancellations and reductions in numbers should be notified to us as soon as possible by email, or by phone. Any cancellations within the 7-day period prior to the activity date will result in the group leader being held liable for the full cost of the cancelled activity or reduction in numbers. Any refunds will be at the discretion of Coquet Shorebase Trust and are based on the following criteria:

  • 7 days or more before the booked activity date: you can reschedule, change to a gift voucher to the same value, or request a full monetary refund.
  • Between 4 days and 2 days prior to the booked activity date: you can reschedule or request a gift voucher to the same value.
  • Less than 2 days prior to the reserved booking date: no refunds or changes will be permitted.
  • Participants who fail to honour the reserved booking date will be unable to reschedule and will not be eligible for a refund.

COVID-19 exemption: should you become symptomatic or need to self-isolate, we will accept as little as 12 hours’ notice to reschedule your booking. We cannot refund you. (Please ensure you have sufficient insurance cover).

 Cancellation by CST: 

Coquet Shorebase Trust Ltd reserves the right to cancel a course at any time where numbers fail to reach a workable minimum, in which case a complete refund of the fee will be given, or where possible, an alternative course offered.  All water-based courses are subject to suitable weather conditions Should the course or part of the course need to be cancelled then either an alternative date will be agreed, or an appropriate refund made.

Liability of the Trust: The Trust does not accept liability for personal injury or death of any participant, or loss of personal property however caused unless proven to be caused by negligence of the Trust.

Conduct

Leaders of groups (in loco parentis) will be responsible for the group behavior and must make every endeavor to ensure that Trust rules are obeyed.  If any item of equipment or Trust furnishings are lost or willfully damaged, then the individual or whole group will be charged with the full replacement cost of the item. 

Physical Fitness & Safety

In the interest of safety, those taking part in all water-based courses should be confident in water except for activities aimed at building watersports confidence).  Water based activities are “assumed risk” sports, and the courses can be physically demanding, therefore a satisfactory state of health is essential.  The student must ensure that they are fit enough to complete the course before booking.  If you are in any doubt about your fitness please consult with your doctor before booking.

 

All participants on water activities must comply with the Centre safety regulations and follow instructions from the Centre staff. Failure to comply with this may result in the individual(s) being asked to leave the course without the right to a refund. 

Complaints

Should and complaint or problem arise please contact the Centre Manager, in writing.  We are grateful for any constructive feedback that may improve the quality of our courses. 

Insurance

We hold public liability insurance; The nature of adventure activities is that there will always be some degree of risk. Our insurance does not cover you for inherent risks or client negligence. Whilst not mandatory you may wish to arrange your own personal injury insurance. For your own safety, it is imperative that you abide by the decisions of our employees. We reserve the right to make changes to planned routes and venues because of adverse or impending conditions.

 Alcohol and Drugs or Unruly behaviour

Coquet Shorebase Trust also reserves the right to refuse participation to clients that they believe to be under the influence of alcohol or drugs and in such circumstances, no refunds will be given.

 Parental Consent

It is a legal requirement for anyone under the age of 18 years to have parental consent. Parental consent forms are available in email format on request or can be downloaded and must be completed prior to joining us on any activity unless the parent is taking part in the activity with them

Data Protection

Privacy: Personal details supplied to Coquet Shorebase Trust Ltd will not be passed to any third party, nor issued for any purpose other than that intended, without your express permission.

The personal information from the email booking from will not be recorded digitally. 

Paper copies are kept for 7 years before being destroyed.

 

Our website and payment provider collects some Personal Data from its Users.

Platform services and hosting
www.checkfront.com

Personal Data: various types of Data as specified in the privacy policy of the service

Handling payments
Square

Personal Data: various types of Data as specified in the privacy policy of the service.

Full details can be viewed on our website Privacy Policy Statement

Data Controller

The Coquet Shorebase Trust,

The Braid,

Amble,

Northumberland UK,

NE65 0WU

Privacy Policy

Last updated January 12, 2022
Thank you for choosing to be part of our community at Coquet Shorebase Trust (“Company,” “we,” “us,” or “our“). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at info@coquetshorebase.org.uk.
This privacy notice describes how we might use your information if you:

  • Engage with us in other related ways ― including any sales, marketing, or events
In this privacy notice, if we refer to:
  • “Website,” we are referring to any website of ours that references or links to this policy

  • “Services,” we are referring to our Website, and other related services, including any sales, marketing, or events
The purpose of this privacy notice is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.
Please read this privacy notice carefully, as it will help you understand what we do with the information that we collect.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website

or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website

, the choices you make and the products and features you use. The personal information we collect may include the following:

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Square and Checkfront. You may find their privacy notice link(s) here: https://squareup.com/gb/en/legal/general/privacy#cookies and https://www.checkfront.com/privacy.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
Information collected from other sources
In Short: We may collect limited data from public databases, marketing partners, and other outside sources.
In order to enhance our ability to provide relevant marketing, offers and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, as well as from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs and custom profiles, for purposes of targeted advertising and event promotion.
2. HOW DO WE USE YOUR INFORMATION?
In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Website

for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

  • Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Website.

  • Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.

  • To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.

  • To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share your data that we hold based on the following legal basis:
  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Place API). To find out more about Google’s Privacy Policy, please refer to this link.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 2 years.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.
7. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time.
If you are a resident in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website. To opt-out of interest-based advertising by advertisers on our Website visit http://www.aboutads.info/choices/.
8. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
9. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).
10. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), Coquet Shorebase Trust, by email at info@coquetshorebase.org.uk, by phone at +44 1665 710367, or by post to:
Coquet Shorebase Trust
Coquet Shorebase Trust
The Braid
Amble, Northumberland NE65 0WU
United Kingdom
12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here.
This privacy policy was created using Termly’s Privacy Policy Generator.